Shipping Policy

Our shipping and delivery approach is designed to offer customers a straightforward, reliable, and transparent experience from the moment an order is placed until it reaches the specified address. We understand that clear expectations during the delivery process are essential for customers to feel confident and informed. With this in mind, we strive to provide realistic delivery timeframes and explain how the entire fulfillment process works in a simple and understandable way. Under normal circumstances, orders are expected to arrive within ten to twenty business days. This timeframe covers the entire journey of the order, including payment verification, processing, packaging, handoff to the carrier, and transportation through the delivery system. Business days refer to standard working days and exclude weekends, holidays, or delays caused by severe weather or other unexpected events.

Once an order is successfully placed and payment is confirmed, it enters the processing phase, where fulfillment begins immediately. During this stage, the shipping details provided at checkout are finalized. As a result, changes to the shipping address, recipient’s name, or special instructions are typically not possible after processing has started. Shipping carriers follow fixed schedules and systems, meaning we cannot accommodate delivery appointments or guarantee specific delivery dates. Therefore, customers are encouraged to review all shipping details carefully before completing their purchase. Ensuring the accuracy of the information provided at checkout minimizes the risk of delays, delivery failures, or package returns caused by incorrect addresses.

While we work closely with our shipping partners to ensure timely delivery, certain factors are outside our control. External influences such as extreme weather conditions, customs processing, transportation delays, or sudden increases in shipping volume can impact delivery times. High-demand periods like holidays, special sales, or seasonal promotions may also result in longer delivery windows due to increased strain on carrier networks. In rare instances where an item becomes unavailable after an order is placed but before shipment, our customer support team will contact the customer promptly with available options. These may include waiting for the product to be restocked, selecting an alternative item, or receiving a refund. We aim to communicate as soon as possible to help customers make informed decisions without unnecessary delays.

To make the process more accessible, we offer free standard shipping on all orders. Although shipping costs are covered, the successful delivery of the package still depends on the carrier’s ability to complete the drop-off. If the delivery attempt fails due to reasons like recipient unavailability, restricted access, or unmet delivery requirements, the carrier may attempt delivery again. If multiple unsuccessful attempts occur and the package is returned, the order will be canceled, and the payment refunded. To avoid this, customers are encouraged to monitor tracking information and ensure that someone is available to accept the delivery when it is expected.

After the order has been shipped, tracking details are made available so that customers can follow their delivery’s progress. These updates typically include stages such as dispatch, transit, and final delivery. However, real-time updates may not always be available due to limitations in the carrier’s tracking system. If tracking information appears stalled or unclear for a prolonged period, our customer service team is available to assist and investigate the situation.

There are instances when an order may not be shipped, such as when an item is out of stock before processing is completed, the delivery address is outside the serviceable area, or if payment authorization issues occur. In these cases, customers will be promptly notified and provided with instructions on how to proceed, including refunds where applicable.

If an order arrives with an incorrect item or variation, customers should contact us immediately so we can guide them through the return process and arrange for a refund or replacement if the item is available. For orders that seem delayed beyond the expected timeframe, we recommend first checking the tracking information to confirm if the expected delivery window has passed before reaching out for further assistance.

Ultimately, our goal is to provide a reliable, transparent, and well-supported shipping experience. Even when unexpected challenges arise, we are committed to resolving them efficiently and keeping customers informed throughout the process. From the initial order to final delivery, every step is handled with care to ensure a smooth and dependable experience.