Return Policy

Our returns and refunds policy is designed to give customers peace of mind and the assurance that they can shop confidently. We understand that online shopping doesn’t always offer the same opportunity to inspect items as shopping in-store, and sometimes a product may not meet your expectations when it arrives. To address this, we have established a process that is straightforward, fair, and supportive, allowing customers to take the time they need to evaluate their purchase after delivery. In general, returns are accepted within 30 days from the date your order is marked as delivered, giving you ample time to decide if the product is right for you.

To be eligible for a return, products must be returned in the same condition as they were received. This means items should not be used, damaged, altered, or show signs of wear beyond basic handling for inspection. All original contents must be included in the return package, such as the product packaging, labels, tags, protective wrapping, instruction materials, and any accessories or complimentary items that were part of the original shipment. Returning the product in its complete and original condition ensures a smooth evaluation process and helps avoid delays. A proof of purchase, such as an order confirmation or receipt, is necessary to confirm the transaction and verify the return’s eligibility.

To initiate the return process, customers need to reach out to our customer support team via email. Including the order number and a brief explanation of why the return is being requested will help our team process the request quickly. Each return request is assessed individually to ensure it meets the conditions of the policy. Once a return is approved, we will provide detailed instructions on how to package and ship the item back. In some cases, a prepaid return label will be issued, which must be used as instructed. Items returned without prior authorization or using unauthorized shipping methods may not be accepted and could be sent back to the customer.

We encourage customers to inspect their items upon arrival. If an item is defective, damaged, or does not match the description or the order, contacting us as soon as possible will allow for a quicker resolution. Timely communication helps our team verify the issue and resolve it efficiently, which could include issuing a refund, sending a replacement, or offering another appropriate solution. Early reporting ensures that we can confirm the details and coordinate with shipping partners, if necessary, to address the problem effectively.

Certain items may not be eligible for return due to specific factors like hygiene standards, safety concerns, or product customization. These exclusions are designed to protect the integrity of the products and ensure the safety of customers. If you are unsure whether an item qualifies for a return, we recommend contacting our support team before proceeding with the return. Our representatives can help clarify whether your item is eligible and provide guidance on how the policy applies to your specific situation.

If you would like to exchange an item, the most efficient way is to return the original product and place a new order for the desired item. Once the returned product is received and inspected, a refund will be issued to the original payment method. This process helps maintain accurate inventory levels and often speeds up the fulfillment of the replacement item.

Customers in the European Union may benefit from additional consumer protection laws. Under these regulations, eligible EU customers have the right to cancel or return their order within 14 days of delivery without having to provide a reason. For these returns, the items must be unused, undamaged, and include all original packaging and materials. Proof of purchase is required, and customers should contact our support team to receive detailed return instructions.

Once a return is received at our facility, it undergoes a thorough inspection to ensure that all conditions have been met. Customers will be notified once this inspection is complete. If the return is approved, refunds are typically processed within 10 business days and will be credited to the original payment method. Please note that financial institutions or payment providers may take additional time to process the refund.

If a refund does not appear after 15 business days from approval, we encourage customers to reach out to our support team for assistance. We are committed to resolving such issues promptly and keeping customers informed throughout the process. Our goal is to handle returns and refunds with transparency, fairness, and care, ensuring that each customer feels valued and confident throughout the entire process.